Delivery & Returns

Delivery 
All orders are processed within 24-72 hours depending on demand. We use Royal Mail postage and the parcel will fit through your letterbox it will not need signing for so you don't need to wait in for the parcel. 
Returns

Our return policy is strictly 7 days for sealed, unused items.

If 7 days has passed since the date of delivery OR items have been used including just to 'test' the item, we unfortunately do NOT offer you a refund or exchange due to hygiene restrictions. 

To be eligible for our 7 day return, the item must be unused and in the original sealed condition that you received it in. All items must remain in the original packaging and include all registration documents.  

    Refunds (if applicable)
    Once your return/exchange is received, we will send you an email to notify you that we have received your returned item. Shipping costs will not be refunded for any orders which have been dispatched. 

    Any refunds will be refunded to your credit/debit card or original method of payment within 5-7 working days.

    Chargeback requests 

    Please note any chargebacks fees will be deducted from the final refund balance. if you wish to discuss any refund claims you can do this by contacting hello@navyprofessional.com 

    Shipping

    We use two services to send out orders; Royal Mail 24 and Royal Mail 48, both services are tracked and barcoded services.  

    Royal Mail Tracked 24 - your item should arrive with you within 24 hours of us dispatching it from our HQ - This service is not a guaranteed service. 

    Royal Mail Tracked 48 -  your item should arrive with you within 48 hours of us dispatching it from our HQ. -  This service is not a guaranteed service. 

    Please note once the item has been marked as 'DELIVERED' and is showing to have been delivered to the correct address by the shipping provider we sadly cannot hold any responsibility for the parcel. We request contacting the service provider for further investigations to be made.

    Please ensure your address is correct as we will not be held responsible for any lost parcels due to incorrect information or third party company details being given. 

    If the postman leaves a parcel in a 'safe place', with a neighbour or with a third party postal service by your request we hold no responsibility if it is lost or misplaced. 

    When returning any items we recommend you use a trackable shipping service or purchase shipping insurance. We sadly cannot be responsible for any returned items until they arrive with us at our HQ, this includes any SAE we send out. 

     

    Any FREE confectionary sweets or edible consumables within our parcels are eaten at the recipients own risk & MAY CONTAIN NUTS, GLUTEN, EGGS AND ALL OTHER ALLERGENS.